How we work

About Kaizen.
The same person
from chat to launch.

We build websites for business owners. You deal with the same person from the first chat to later changes.

Start with a free first conversation.

One of us will get back to you the same day, or the next working day at the latest.

Midland Oil Group After

The rebuilt site has clearer product choices and an oil finder.

From visits to genuine enquiries.

Midland's old site was slow and hard to use. We rebuilt the pages and made it easier to find the right oil.

Since the rebuild, Midland gets several genuine enquiries a day. A large national business has also shown interest.

Midland Oil Group, after the rebuild.

Load time after the rebuild: 1.2 seconds; Down from more than 8 seconds on the old site.
Enquiries in the first month: Three times; Three times the enquiries after the rebuild.

From the first conversation

A past website can leave you wary of paying again. We explain the work in plain English and agree the price.

You speak to the person doing the work. Ask us to explain anything that is unclear.

Start with a free chat.

Tell us what gets in the way. We look at your site and talk through the options.
Agree the work and price.

You know what is included before work starts. We begin after the agreed non-refundable deposit.
Review before launch.

Look through your new pages on a phone and computer. We work through your feedback and check the site.
Keep making useful changes.

After launch, you can edit your own pages and blog. We can make changes for you quickly when you need them. We agree the cost before extra work.

Kaizen means continuous improvement. Start with the changes that matter most.

You may need a full rebuild or a few small fixes. We will explain which fits and why.

We travel to clients across both areas.

Tell us what is wrong with the site. We will help you work out what to do next.

One of us will get back to you the same day, or the next working day at the latest.